Retain you Pilot Staff!
A revolving staff door is not good for business and it’s not good for flight safety. This will continue to be the number one challenge...
Quality and Control of Solo-flight Authorizations
The greatest risk to flight training safety originates from solo training flights, especially with student in the early phase of solo...
Operations Manual 101: Personnel Administration
The Operations Manual should set out an organization chart of the administration of the school. This section then lists the key...
Operations Manual 101: Quality Assurance
The Quality Assurance section of an Operations Manual should begin with a summation of how the quality assurance system is organized. If...
Operations Manual 101: Amendment, Distribution, and Compliance Statement
Ideally, an Operations Manual should begin with a statement that simply describes the procedures to be used for changing or amending the...
Operational Quality, Aircraft Quality, and Education Quality
The quality of most North American flight schools is derived from three points of measure—the quality of its training operations, the...